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Routing Coordinator
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Position Type:
FULL-TIME
Location:
Taunton, MA
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APPLY NOW
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Position summary: Utilizes routing software to create the most effective routes for delivery contractors. Assists contractors to resolve merchandise and delivery issues while in customers homesTasks:• Routes delivery trucks based on the criteria set by the Account Manager.• Takes call from contractors, stores, customers, and call center.• Monitors contractor’s progress and effectively communicates with all supervisors and management.• Responds to incoming calls from internal departments and provides solutions for all unique delivery issues.• Process add-ons and cancellations throughout the day and updates delivery routes.• Communicates with department personnel to ensure daily tasks are being accomplished.• Completes administrative paperwork timely and accurately.Skills:• Must have routing experience. • Must be able to communicate in English.• Proficient in Microsoft Office.• Excellent communication and interpersonal communications.• Ability to work independently as well as within a team.• Ability to multi -task.Experience and Education: 1-2 years of customer service and/or routing/dispatch experience.Physical Requirements: Must be able to sit, type, write, read, and communicate on the phone for long periods of time.
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